Everyone that owns a car has one day been to an auto mechanic. An auto mechanic can be a car owners best or worst nightmare. People use their cars every day so whenever there is a problem they need it diagnosed quickly and resolved even quicker. People tend to get upset over things they don’t understand and not a lot of people understand car’s and their parts. In order to attract and keep customers, you have to be your our A game every day. Here are some of the qualities that a successful auto shop owners should possess:

1. Strong Communication Skills

If you have a big garage and a lot of employees, communication is key. You need to be able to schedule services and make sure the customer gets the quickest possible service.

2. Problem-Solving Skills

Problems are the speed bumps in our life, you have to get over them to keep going. You’re a busy person and you don’t have time for problems to slow you down. Whether you’re working on a car or have a dispute with a vendor, it needs to get solved quickly so you can get back to work.

3. Strong Customer Service Skills

At the end of the day, you might deal with more customers than cars. Like I said eariler, a lot of people get upset with things they don’t understand. You could possibly deal with a lot of confused customers and you need to know how to handle them. You’ll also need a layer of transparency when it comes to auto work because people are cautious that auto mechanics will “rip them off”.

4. Leadership

Every team needs a leader that they believe in. If you want your employees to respect you, they’ll need to see a leader in you. You’ll need to adapt to each employee and be able to train them.

5. Up-to-Date with Technology

It’s 2015 and cars are evolving faster and faster. With hybrids and electric cars coming out, you need to be able to evolve with the car industry. This also goes with the business side of your auto shop. Marketing is online more than ever and you need to be able to get your shop out there. Competition is fierce and without the right marketing strategy you could fall behind.

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If you’re dealing with any of these problems right now, WE UNDERSTAND!

As one of our clients, you can rest assured that we are doing everything within our power to bring you as much success as you want. If you’ve made it this far, you must have a spark of interest of what CarCareCONNECT can do to help you. Contact us and we’d love to discuss what solutions we can bring to your marketing problems!

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